Let's Connect
Back to our work Live demo

An after-hours line for emergency calls

This is a real phone agent, set up for a made-up restoration company called Island Emergency Restoration. Tell it what's wrong, by typing or out loud. If it's an emergency, it takes your name and number and texts the on-call tech. Nobody will actually call you back.

  1. Pick chat or voice, and keep the alert on the phone on this page.
  2. Tell it something's leaking, flooding or coming through the ceiling.
  3. Give it a name and the sample number 808 555 0142, then watch the on-call phone.
  4. Start over and ask for an estimate, or say something's on fire, and see what it does instead.
An example call

How a call goes

  1. Agent Aloha, thank you for calling Island Emergency Restoration. I'm the after hours automated call agent. Do you have an emergency?
  2. Caller There's water coming through my ceiling right now.
  3. Agent Got it, water coming through your ceiling right now. That's an emergency, we'll get someone on it. Can I get your name?
  4. Caller Mele Kahale.
  5. Agent Thanks, Mele. Can I get the best callback number for you?
  6. Caller 808 555 0199.
  7. Agent Let me read that back. Eight zero eight, five five five, zero one nine nine. Did I get that right?
  8. Caller Yes.
  9. Text to the on-call tech New emergency. Mele Kahale, (808) 555-0199. Water actively coming through ceiling right now. Call back by 2:14 AM.
  10. Agent I'm sending this to our emergency standby team now, and they'll call you directly within the next fifteen minutes to get the details. Keep your phone close.
Built for this business

The night shift that doesn't sleep

  • It picks up after hours

    When the office is closed, callers reach someone who can act, not a voicemail box.

  • It knows what's an emergency

    Water, sewage and storm damage go to the on-call tech. Estimates and paperwork wait for business hours. A fire gets told to call 911.

  • The tech gets a text they can act on

    Name, number, what's happening and when to call back, on the phone they already carry.

  • It costs far less than a night shift

    No one has to sit by the phone all night. The agent handles the calls and the tech only hears about real emergencies.

What would yours look like?

Every business runs a little differently. Tell us how yours works and we'll talk through what a system built around it could do.

Let's Connect